Reliability and Backups
In healthcare, every second matters. That’s why Pymed is built on a foundation of extreme reliability and data resilience. We ensure your practice has uninterrupted access to patient information when you need it most, protected by a multi-layered backup and recovery strategy.
Your Data, Always On. Always Safe.
Guaranteed 99.9% Uptime SLA
Your practice can't afford downtime. We guarantee 99.9% platform availability through a high-availability (HA) cloud architecture. Our systems are geographically distributed across multiple availability zones, meaning if one location experiences an issue, your service automatically moves to a healthy one, with no disruption to you.
Automated and Geographically-Redundant Backups
Your data is backed up automatically and continuously throughout the day. But we don’t stop there. All backups are encrypted and replicated across multiple, geographically distant regions. This strategy protects your critical patient information against not just system failure, but large-scale regional events, ensuring it's always recoverable.
Verified Security: Our Industry-Standard Certifications
To validate our security posture, we subject our systems to rigorous, independent audits against the most respected standards in the industry.
SOC 2 Type II Certified
Pymed has achieved SOC 2 Type II certification. This isn't a one-time check; it's a continuous, in-depth audit conducted over several months by an independent third party.
Aligned with the HITRUST CSF® Framework
The HITRUST CSF is the gold standard for healthcare information security. It provides a comprehensive, certifiable framework that harmonizes multiple standards and regulations, including HIPAA, NIST, and ISO.
ONC Certified Health IT
Our PymedOne EHR platform is an ONC Certified Health IT product. This certification, from the Office of the National Coordinator for Health Information Technology, verifies that our EHR meets the specific technical capabilities, functionality, and security requirements set forth by the U.S. Department of Health and Human Services.
Rapid Disaster Recovery Plan
We plan for the unexpected so you don't have to. Pymed maintains a comprehensive disaster recovery (DR) plan with aggressive targets for Recovery Time (RTO) and Recovery Point (RPO). In the event of a major disaster, our plan is designed to restore full service with minimal data loss, ensuring business continuity for your practice.
Built on World-Class Cloud Infrastructure
We build on the best to give you the best. The Pymed platform is hosted on industry-leading, HIPAA-compliant cloud infrastructure from providers like Amazon Web Services (AWS) or Google Cloud. This allows us to leverage their world-class physical security, network resilience, and massive scale to protect your practice.
